About Us
Pulse iD is a leading fintech company specializing in loyalty and rewards solutions for financial institutions, telecommunications providers, and non-bank entities. With a strong focus on hyper-personalization, AI-powered analytics, and enterprise-grade systems, we deliver scalable, innovative platforms designed to enhance customer engagement and retention.
Role Overview
We are actively seeking Customer Support Interns, Junior Executives, and experienced professionals with fluency in Korean to join our dynamic team. This is an excellent opportunity for fresh graduates, early-career professionals, or seasoned customer support personnel with language capabilities to contribute to a fast-paced, innovative environment.
Whether you're seeking a 6-month internship, a junior position, or have prior experience in customer support and are ready to step into a senior role, we want to hear from you.
This role offers the flexibility of remote work, occasional in-office collaboration, and a strong pathway for career growth.
Key Responsibilities
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Multilingual Customer Support: Deliver exceptional chat and email support to our clients in Korean, addressing queries related to loyalty and rewards programs and providing timely resolution.
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Translation & Localization: Assist in translating and localizing various materials including FAQs, user guides, and pitch decks into Korean, ensuring cultural and contextual accuracy.
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Documentation: Support the preparation of high-quality Korean-language documents and internal communication.
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Cross-Functional Collaboration: Liaise with internal teams to align on language-specific customer needs and help drive excellence in service delivery.
Key Skills & Qualifications
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Language Proficiency:
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Fluency in Korean (written and spoken) is mandatory.
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Proficiency in English (written and spoken) is essential.
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Additional language skills are an advantage.
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Customer Orientation: A positive, proactive attitude with a genuine passion for delivering outstanding customer service.
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Detail-Oriented: High level of accuracy in translations and customer communications.
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Strong Communicator: Excellent written communication and the ability to adapt tone and style for various audiences.
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Tech-Savvy: Competency in using digital tools and office applications (e.g., Google Docs, Microsoft Office Suite).
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Team Collaboration: Able to work effectively across departments in a multicultural, collaborative environment.
Experience Requirements
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Internship & Junior Roles: Open to fresh graduates and candidates with limited experience who meet the language requirements.
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Senior Roles: Candidates with prior experience in customer support and Korean language proficiency will be considered for senior positions.
What We Offer
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Hands-On Experience: Gain real-world exposure in fintech customer support, documentation, and multilingual communication.
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Career Advancement: High-performing interns may be offered permanent positions; junior staff have clear pathways to grow into senior roles.
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International Exposure: Collaborate with global teams and clients across fintech, banking, and telecommunications industries.
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Flexible Work Setup: Enjoy remote work flexibility with periodic in-office engagement.
Locations We Are Hiring From
We are currently hiring candidates based in Sri Lanka, the Philippines, Vietnam, Thailand, and Taiwan.
How to Apply
If you are fluent in Korean and passionate about delivering top-tier customer support, we invite you to apply!
Submit your resume at: https://pulse-id.breezy.hr/
We look forward to the possibility of welcoming you to our team at Pulse iD.